Every channel routes its tickets to the right group automatically. No manual sorting, no ticket sitting in the wrong place.
Get a demoManual sorting costs time on every single ticket. Someone reads it, decides who should handle it, and passes it on. Only then does the real work start.
Auto-routing removes that step. Each channel sends its tickets to a group automatically. A ticket lands with the team that can answer it — the moment it arrives.
Billing questions reach billing. Technical questions reach the technical team. Nobody spends the morning sorting a queue.
Routing only helps if it matches how you really work. So you define the groups yourself:
Then you point each channel at the right group. A new email inbox, an API channel, a chatbot contact form — for each one, you simply choose where its tickets go.
Auto-routing sets a smart starting point. Your team keeps full control. An agent can reassign any ticket when a case needs a different owner. Every move is written to the ticket history, so it stays clear how work travelled. Together with team collaboration, this keeps a growing support operation calm and organised.
Email, API requests and chatbot conversations all become tickets in one queue. Your team works from a single inbox — not three different tools.
Assign tickets to the right person, set priorities, leave internal notes. Everyone knows who is doing what — nothing is answered twice, nothing is forgotten.
Every assignment, status change and reply is written to the ticket's timeline. You always know what happened, when, and by whom.
For every ticket, the AI drafts a reply from your knowledge base — with the sources it used. Your agents start with a solid answer, not a blank page.
Book a personalised demo — we'll walk you through it.