Assign tickets to the right person, set priorities, leave internal notes. Everyone knows who is doing what — nothing is answered twice, nothing is forgotten.
Get a demoSupport is teamwork. And teamwork needs clarity: who is doing what?
Mindmore gives every ticket the essentials. Assign it to the right agent. Set a priority so urgent work rises to the top. Track the status as it moves from open to resolved. Ownership is always clear. Nobody answers twice, and no ticket sits without an owner.
Not everything belongs in the customer's view. With internal notes, agents add context that only the team sees:
The customer sees a clean conversation. The team sees the full working context.
Collaboration works when everyone can see what has already happened. Every action — assignment, priority, status, reply — is written to the ticket's timeline. That gives you a complete audit log for hand-offs and accountability. And with auto-routing, tickets reach the right group in the first place.
Every channel routes its tickets to the right group automatically. No manual sorting, no ticket sitting in the wrong place.
Every assignment, status change and reply is written to the ticket's timeline. You always know what happened, when, and by whom.
Email, API requests and chatbot conversations all become tickets in one queue. Your team works from a single inbox — not three different tools.
For every ticket, the AI drafts a reply from your knowledge base — with the sources it used. Your agents start with a solid answer, not a blank page.
Book a personalised demo — we'll walk you through it.