Manage tickets across email, API and chat channels — all in one place. AI suggestions powered by your knowledge base cut reply time in half.
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Every new ticket is matched against your knowledge base in real time. The AI composes a draft reply — using actual KB content, not hallucinations — with full awareness of the customer's context, location, and plan.
Full thread tracking
Email replies automatically append to the original ticket via In-Reply-To headers.
Context-aware suggestions
Ticket metadata (country, plan, source) enriches the AI query for locale-specific answers.
One-click to KB
Resolved tickets can be saved directly to your knowledge base with AI-generated Q&A.
Full audit log
Every status change, assignment, and message is recorded in the ticket flow timeline.
Sources used
Draft reply
Hi John, thanks for reaching out!
403 errors typically occur when the API token is missing the api:read scope. You can add this under Settings → API Tokens → Edit.
If the scope is already set, please check that the token hasn't been revoked…
Email channels
Connect your support inbox via IMAP. Mindmore fetches incoming emails, creates tickets, threads replies, and lets AI draft a response — all without touching a single line of code.
✓ Ticket auto-created
From: sarah@acme.com
Can't reset my password
Hi, I've tried resetting my password three times but I'm not receiving the reset email. I'm on the Business plan. Could you help?
Can't reset my password
Sarah K. · sarah@acme.com
Hi Sarah, password reset emails occasionally end up in spam — could you check that folder first? If it's not there, try whitelisting our domain and requesting a new reset. Happy to help further!
Everything you need
Email (IMAP), API, and Kitty chatbot channels unified in one ticket queue.
Instant draft replies grounded in your KB with source citations. One click to use.
Assign tickets, set priority, leave private notes and track every state change.
Tickets link directly to knowledge base collections for contextual AI answers.
Channels route to groups automatically. Assign by team, product or topic.
Full audit log of every assignment, status change and reply for accountability.
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