Privacy Policy – Mindmore.ai
1. Who We Are
Mindmore.ai (“Mindmore", “we", “us", or “our") provides AI-powered listing creation and image enhancement services. Our legal entity is [Name of the legal entity, e.g. Bitlink GmbH], registered at [Full registered address].
For the purposes of the EU General Data Protection Regulation (“GDPR"), we are the data controller for the personal data described in this policy.
If you have any questions about this policy, please contact our Data Protection Officer (“DPO") at [support@Mindmore.ai] or by post at the address above.
2. Scope of This Policy
This privacy policy explains how we collect, use, disclose, and protect personal data when you:
- visit or interact with our website at Mindmore.ai (the “Website");
- create an account, purchase a subscription, or otherwise use our TURN, STUN, or related network services (collectively, the “Services");
- communicate with us via email, support tickets, or social media; or
- otherwise engage with us in ways covered by this policy.
3. What Data We Collect
| Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, username, email address, company name, billing address, VAT ID/tax number, payment method tokens | To create and manage your account, process payments, and handle billing |
| Service Usage & Connection Logs | Session start/end timestamps, client & peer IP addresses and ports, protocol type, amount of relayed data, authentication events | To provide TURN services, maintain security, detect abuse, generate usage reports, and calculate billing metrics |
| Website & Device Data | Browser type, operating system, referrer URL, pages visited, cookies, approximate location (city/region based on IP) | To operate the website, analyze traffic, and improve user experience |
| Support & Communication Records | Emails, support tickets, chat logs, feedback | To respond to inquiries, diagnose issues, and improve our services |
We do not collect or inspect the content of your media streams or application data relayed through our TURN servers.
Cookies & Similar Technologies
We use strictly necessary cookies for authentication and session security. You can manage cookie settings through your browser.
4. How We Use Personal Data
We process personal data to:
- provide and maintain the Services (Art. 6 (1)(b) GDPR – contract performance);
- monitor, secure, and optimize our network (Art. 6 (1)(f) – legitimate interests);
- bill and collect fees, prevent fraud, and enforce our terms of service (Art. 6 (1)(b) & (f));
- respond to inquiries and provide customer support (Art. 6 (1)(b));
- comply with legal obligations, such as accounting and tax laws or lawful requests from authorities (Art. 6 (1)(c));
- improve the Website and Services, including developing new features (Art. 6 (1)(f)).
5. Data Sharing & Disclosure
We only share personal data when necessary:
- Service Providers & Processors – e.g. cloud hosting, payment processors, customer support platforms. They are contractually bound to process data only on our behalf.
- Affiliates & Corporate Transactions – in the event of a merger, acquisition, or asset sale.
- Legal Compliance – when required to meet legal obligations or protect the rights, property, or safety of Mindmore or others.
Current List of Data Processors
| Processor | Purpose of Data Transfer | Location |
|---|---|---|
| Hetzner | Cloud hosting and infrastructure services | global |
| Stripe | Payment processing services | global |
| Google Analytics | Website analytics | global |
6. International Data Transfers
We operate servers in Germany. If we transfer personal data outside the European Economic Area, we rely on approved safeguards such as Standard Contractual Clauses (European Commission Implementing Decision (EU) 2021/914) or an adequacy decision.
7. Data Retention
| Data Category | Retention Period |
|---|---|
| Connection logs | [e.g. 30 days] (unless required longer for security or legal reasons) |
| Account & billing records | Up to [10 years] to comply with tax and accounting laws |
| Support communications | [2 years] after ticket closure |
Data may be retained longer where necessary to establish, exercise, or defend legal claims.
8. Security Measures
We implement appropriate technical and organizational measures to protect personal data, including:
- encryption in transit (TLS) and at rest;
- network segmentation and access controls;
- multi-factor authentication for administrative accounts;
- regular security audits and monitoring.
9. Your Rights (EU/EEA Users)
Subject to the conditions set out in the GDPR, you have the right to:
- access your personal data;
- correct inaccurate data;
- request deletion of your data (“right to be forgotten");
- restrict or object to processing;
- data portability;
- lodge a complaint with a supervisory authority;
- withdraw consent at any time where processing is based on consent.
To exercise your rights, contact us at [support@Mindmore.ai].
10. Children
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
11. Changes to This Policy
We may update this policy from time to time. We will publish the revised version on this page and, if the changes are material, notify you via email or through the Website. The date of the last revision will be indicated at the top of the policy.
12. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please email [support@Mindmore.ai].
Need further assistance? Contact us and we’ll be happy to clarify any part of this policy.