When a visitor needs a person, they create a ticket in one click — with their message and contact details. It lands directly in your helpdesk.
Get a demoMost visitor questions are answered instantly from your knowledge base. But some need a person: a specific case, a complaint, a request that is not in the documents.
Instead of a dead end, the widget offers a direct path to a person. A contact badge opens a short form right inside the chat. The visitor types a message, adds name and email, sends — and a ticket appears in your helpdesk. No email program, no searching for a contact page.
A hand-off only helps if the agent sees the full picture. So every ticket carries what matters:
Your team works it like any other ticket: assign, reply, resolve — with the same helpdesk they already use for email.
The contact form is optional and fully yours to control. Enable it only where it makes sense. Choose the target channel. Write the badge text ("More questions? Contact us") and the thank-you message — in each of your languages. And everything the visitor sent stays in the conversation history, so nothing is lost between chat and ticket.
Every reply the widget gives comes from your knowledge base. Visitors get accurate, current answers with sources — not chatbot guesswork.
Every conversation is saved and viewable in the dashboard. You see what visitors really ask — and where your content has gaps.
The same knowledge that powers your website chat also powers your helpdesk, so customers and agents always give one consistent answer — never a contradiction.
Every email in your support inbox becomes a trackable ticket, with a ready-to-review draft answer drawn from your own knowledge — so nothing slips and replies go out faster.
Book a personalised demo — we'll walk you through it.