Link the right knowledge base collections to each helpdesk channel. AI reply suggestions always draw on the content that fits that queue.
Get a demoA reply suggestion is only as good as the content behind it. So in Mindmore, you link knowledge base collections directly to your helpdesk channels.
The result is simple: a ticket in the billing queue gets suggestions from your billing content. A ticket in the technical queue draws on your documentation. Fitting answers — not generic guesses.
The link is set per channel. That gives you clear control:
This connects your knowledge base and your helpdesk. Improve a Q&A pair or add a new page once — and the AI suggestions in every linked channel get better right away. There is no separate support content to maintain. And when a chat conversation is handed over to a person, the agent works from the very same knowledge.
Write the questions your customers really ask — and the exact answers you want given. The fastest way to a working knowledge base.
Our search finds content by meaning, not just by keywords. A question worded nothing like your documents still finds the right answer.
The same knowledge that powers your website chat also powers your helpdesk, so customers and agents always give one consistent answer — never a contradiction.
For every ticket, the AI drafts a reply from your knowledge base — with the sources it used. Your agents start with a solid answer, not a blank page.
Book a personalised demo — we'll walk you through it.