Q&A pairs

Q&A Pairs — Write the Answers You Want Given

Write the questions your customers really ask — and the exact answers you want given. The fastest way to a working knowledge base.

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The most direct way to a knowledge base

Sometimes you don't want the AI to interpret a page. You want it to give one specific answer — worded exactly the way you would word it.

That is what Q&A pairs are for. You write the question your customers actually ask, and the answer you want given. Done — it is part of your knowledge base. For FAQs, refund policies, opening hours and support scripts, this is the fastest and safest way.

Three ways to build your set

Building a Q&A set is not tedious work:

  • Write directly. One pair at a time, in the dashboard.
  • Import in bulk. Bring over an existing FAQ or support script in one go.
  • Let AI draft. Paste a paragraph of text. The AI proposes a clean question-and-answer pair. You review and save.

Every pair stays editable. Keeping answers current is a quick edit — not a project.

A Q&A pair gives you control over the wording — without losing the intelligence of the platform. Every pair is part of the semantic search, together with your web pages and documents. A customer's question finds the best answer by meaning, even when worded completely differently. And every answer can name its source.

Frequently asked questions

Write them directly in the dashboard, or import them in bulk. You can also paste a text and let the AI draft a question-and-answer pair for you. You review it and save.
Use Q&A pairs when the wording matters — refund policies, opening hours, support scripts. Use the web crawler or documents when the knowledge already exists on your pages or in files.
Yes. Each pair is searched by meaning, together with your web pages and documents. The best match wins — even if the customer words the question differently.

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