A 24/7 Assistant for Your City Website

A citizen service that never closes

Your administration answers the same questions dozens of times a day, on the phone and at the counter: Where do I apply for a passport (Reisepass)? What are the opening hours (Öffnungszeiten) of the citizens' office? Which office is responsible (Zuständigkeit) for my matter? These questions don't keep office hours — they arrive on a Sunday evening just as often as mid-morning.

A 24/7 assistant on your city website answers them the moment they're asked. It reads your own website and turns it into clear, reliable answers for residents — in German, with the source of each answer shown, and with data hosted in Germany. The result is a citizen service that's available around the clock and takes real load off your phones and counters.

This isn't a concept. It grew out of real work with the city of Bruchsal.

The same questions, again and again

Most of the traffic to your phone lines and counters comes down to a handful of recurring topics:

• Responsibility: "Which office handles this?"
• Opening hours and reachability: "When is the citizens' office open?"
• Documents and requirements: "What do I need to bring for a passport?"
• Events: "What's on in town this weekend?"

The answers are usually already published on your website — but they're spread across many pages and hard to find. So residents call instead, and staff who are needed elsewhere spend their time repeating the same information. A generic chatbot only makes things worse: it invents answers, doesn't know your local responsibilities, and gives residents no way to check where an answer came from.

How it helps residents — and your team

The assistant reads your city website and answers residents' questions from it, right on the page. Because every answer comes from your own published content and shows its source, residents can trust what they read and click through to verify it. Learn how sourced answers build that trust.

A few things make it dependable for a municipality:

• Consistent contacts and hours. Shared contact and opening-hours details stay consistent everywhere, so a resident always gets the same, correct information — never conflicting hours depending on which page they started from.
• Answers about local events. An events calendar answers "what's on this weekend?" from your actual event listings. See the events calendar.
• Answers beyond your own site. When a page points to a trusted partner — such as the municipal utilities — the assistant can also follow that link and answer from there, so residents aren't left at a dead end.

Set up from your own website

There's nothing to copy by hand. The website reader turns your existing city website into the source the assistant answers from, and it stays a faithful mirror of your published pages. When your website changes, the answers keep pace.

The assistant then sits on your pages as a simple chat bubble — right where residents already look for information. For a broader view of the same idea on any website, see our website AI assistant solution.

A worked example

Picture a city administration that has set the assistant up on its website.

1. On a Sunday evening, a resident asks: "Where do I apply for a new passport, and what do I need to bring?" The assistant answers with the required documents and shows the source page.
2. It also adds the citizens' office opening hours and contact, kept consistent with every other page.
3. The resident follows up: "And what's happening in town this week?" The events calendar returns the dates.
4. A later question about waste collection points to the municipal utilities. The assistant follows the link to that trusted page and answers from there too.

No phone call, no counter visit — and every answer is tied to a source the resident can check.

Why municipalities choose Mindmore

• Serve citizens after hours — reliable answers around the clock, without adding staff.
• Cut repetitive calls — the routine questions get answered on the website.
• Accurate, sourced answers — grounded in your own content, never invented, always verifiable.
• German data hosting — answers in German, data in Germany, for peace of mind on data protection.
• Proven in practice — grown from real work with the city of Bruchsal.

What's next

We're working to make the citizen service even more complete:

• Appointment booking (Terminvereinbarung) straight from the chat.
• Help filling in online forms, to get applications moving faster.
• Answers in more languages for newly arrived residents.

These are planned directions, not features available today. For the same reason, the assistant cannot yet hand a conversation to a member of staff — that lies ahead too.

Take load off your phones and counters and give residents reliable, sourced answers around the clock — point Mindmore at your city website and let it answer from there.